Let's have a look at some examples from our Complaints page:
Andy G. Austin, TX 2/28/2010
Boxes containing doors state agreed upon size. When contractor attempts to install doors they are 2 inches shorter in height than size requested. This costs me an additional $350 with my contractor for him to have a special piece made and molding and his time.
Jubilee C. New York, NY 9/16/2011
I had 3 closets installed, so 6 measurements total, yet the SDC contract got 2 / 6 of the measurements incorrect by 1/4-1/2".
John W. New York, NY 8/16/2010
Measurements were wrong (2 inches short), contractors were flaky, and they wanted to add misc charges here and there. In the end the doors worked so I give that the 1 star but I will never do business or recommend them to any friends. They really need a logistics guy to straighten this operation out and figure out why I'm the 2nd person to have the wrong meausrements [sic] on this site.
Buzz N. Del Mar, CA 4/7/2011
Their measurements were wrong. ... They sent the completed door here twice....both times they were the wrong size.
Shane O. New York, NY 4/9/2011
They came out to measure to insure proper fit but after a three month wait time (to have them custom made), they still didn't fit properly when installed.
Jerry B. 12/24/2011
Avoid the hassle. Our door arrived more than three months after it was ordered. When we finally got it, the door was so damaged that it did not fit into the track. It was also two inches shorter than the height we had ordered. (We noticed that other reviewers had the same problem). This was all very disappointing. After numerous calls with different agents at the Sliding Door Company, they finally agreed to replace the door, but only after charging us another $215 in shipping. We've deal with a lot of suppliers, and these are among the worst. We will update this review if the problem is resolved. Until then, we can only urge people to avoid dealing with this company.
J P. Marina del Rey, CA 3/29/2013
The doors arrived late (from China) and on top of that were the wrong size. Customer service treated us as if it were our fault and initially did not want to compensate us for the inconvenience.
"This year alone, he (Attorney Mark Gold) sued a Porsche Cars North America over a $3,222.84 bill and hammered the Sliding Door Company of Florida for delivering doors to his manor that were 78 inches tall — not 80 inches, as he'd requested."
At The Sliding Door Company, they have their own special way of doing things other people do the "normal" way all the time. In this case, they have a special way of identifying the measurements of the height of an opening. Considering how many problems they seem to have, I'm guessing their way of measuring may be "unique".
|Doors a little short?|