Thursday, September 21, 2017

King FU

I enjoyed writing the recent blog post about Doron Polus (Doronatello), the Kung-Fu master and his attempts to intimidate me during his own deposition.  It reminded me, oddly enough, about a story regarding Inspections, Quality Assurance and Quality Control.

Many years ago, I worked with an inspector who inspected items that were being produced by the company's machine shop.  He would examine each part to ensure it met all the specifications on the drawings. 
On occasion, a part didn't pass inspection.  He had a special marking he placed on parts that were made incorrectly.  His special marking was FU (indicating the part was a F*ck-Up).  He would mark FU on the part and throw it into a FU bin.
One day, the company president was walking some potential clients through the building and, as it happened, one of them picked up one of the parts marked FU.  He inquired about the marking asking "What does FU stand for".  Without missing a beat, the inspector replied "Functionally Unsuitable".

Quality Control is something The Sliding Door Company has considered unnecessary.  Let's face it - it's a lot of work to open each box that has arrived from China, examine the contents and close it again.  It's much easier to assume the product in the box is the correct color, the correct size, has all the required parts, and hasn't been damaged during shipment.  Of course, former customers and readers of this blog know The Sliding Door Company has no business making such assumptions.

The Complaints page dispels any idea that TSDC's products are inspected before shipment and installation.  We know they leave stuff out of the box - and even admit this.  We know THEY know about their leaking gaskets which have been problematic for many years.  Nobody knows what is leaking out of them.  

We know the doors often arrive two inches too short.  Since they were sued over this, they must know it too.  It seems like a door that's 2" short could be spotted if anybody would bother to check.  But then what?  Send it back to the factory in China and tell the customer they need to wait another twelve weeks for a replacement?  

Then there's the regular ADA violations.  They actually know about these but continue to sell non-compliant products to save money.  

And really, what is a Quality Inspector supposed to say about a product like a door track that is DESIGNED to be unsafe?  It meets all their specifications yet people can get hurt using it.  What is the inspector supposed to check?  


Their problematic tracks would pass inspection.  Their entire product line is built around an unsafe design.  They even patented the problematic feature that traps high heels. 

How can I describe how serious this particular FU is?

Why would anyone build a company around an unsafe product?


It's the FU of all FU's.  Doron must be King FU!



  

Saturday, September 2, 2017

New Review - Same Story


TSDC begins Re-Branding
In covering all the recent legal issues facing The Sliding Door Company, I fear I have neglected some of their recent work.  One would think they may have improved their attitude since getting so much recent scrutiny here.  

Of course there's no way to gauge how or if The Sliding Door Company will improve the way they do things.  In the mean time, we will just keep watching them.

Here's a fresh review that is quite extensive.  It is from a previously satisfied customer.  Yes, bad service can destroy even existing customers.  Apparently, The Sliding Door Company doesn't know how to... you know... SHIP their stuff to their customers.  Clearly they would rather pressure people to use their own installers who... you know... BULLY their customers.

Yelp Review
  • Elle S.
  • New York, NY
  • 8/3/2017
    Product and sales people were great there. I love my glass walls I designed and they are removable and I took this walls with me to my new Soho apartment. But you will need to order a new track from Sliding Door Company because it gets destroyed at removable which you will be not informed when you first ordered.
    When I was referred to material department, my good experiences with this company was completely ruined. Dahlia who is in charge of this department was was terrible. She was not helpful, gave me lack of information overall, and also tells me they won't ship it opposed to I was told by the sales it costs $150 for shippment because I decided to not to work with Highline Design for the installation which Sliding Door Company partners with. Dahlia was trying to sell me a business with Highline design. She had a meticulous information about why it is important to work with highline design regardless my wish of not to work with Highline design. I had already hired someone I thought was very professional and I had already made up my mind. Sliding door company only work with Highline Design for installing. While they ship/deliver materials for $150, she told me Sliding door company won't ship it, so I was very surprised and called her. She told me they won't deliver unless I work with Highline Design and I will need to pick them up myself all the way to the warehouse in Bronx. 
    This is similar to the attitude we found in the Oooey Gooey blog post.  Let's continue...
    Useally, when you do the work for yourself, you save money.
    Who would be happy with this service? Do people in Manhattan usually own a car and used to driving around here? I don't think so. New York City does not even require you to own a driver's license for your ID. Dahlia gave me information of the wearhouse address and nothing else. For example, there was no information about hours while wearhouse close at 2pm! unlike their store hours, no driving direction whatsoever.
    I am new to living in Manhattan and there was no way I could figure out picking up materials by driving from Manhattan to Bronx was very hectic and especially with a truck!  Usually doing thing yourself gets cheaper in general, but it was not the case. She had no problem having me rent a truck, drive, get lost, not knowing wearhouse close at 2pm.
    I did not make it on time because I was not clearly informed. Also I got lost a couple of times and only thing I had to know a way was a google map. A good customer service would provide the best way for their customers to get what they want. Besides, I was a customer spent more than $4500 to work with Sliding Door Company about 5 months before then. I talked to Sliding Door Company over the phone while I still had the rented truck for another three hours, but there was no help provided. I was very upset.
    She also yelled over the phone saying she told me the wearhouse close at 2pm on the phone before and it counts as a customer care even if it was not clear to me. Many things could miss out hearing over the phone. Why am I responsible for a bad customer service? I spent chunk of money for renting a truck, paying toll fees, gas, and etc and 8 - 9 hours of getting lost and driving, and still no sympathy, help, whatsoever. It exceeded $300 for this mess. I missed my friend's birthday because of this and it was a terrible two days.  It was a important gathering for me to attend, but Sliding Door company is just careless. I have already gave them a business by providing a new customer this year which made them over $3000. Until this day, they are still ignoring my messages and has no intention to take care of this issue. They mailed a $100 check for referral program. This does not cover my loss and I deserve to have this $100 not for paying for renting a truck. They are a large company vs. me, Elle, living alone in and new to NYC. I don't know people, streets and many things here yet. It was a scary, uncomfortable, and feel terrible 2 days.

    Reply from "Alex C" (AKA Sheryl Hai Ami)

    8/3/2017  Dear Elle,
    Firstly, I would like to apologize for the ordeal you have been through. We at The Sliding Door Company believe in our high quality products, exceptional customer care and of course most importantly, our client's satisfaction and loyalty!

    The East Coast Sliding Door Company was an affiliate of ours and was recently acquired by us. 
    Because we truly value your feedback and experience, we are hoping to have fresh start together and a chance to resurrect your good opinion that you have had about us.
    We would like to contact you offline in order to assure your utmost satisfaction with our product and that everything is resolved.
    Thank you, TSDC Executive Team  












    Yeah, we want your business... while we give you the business.  We don't mind that we have destroyed your track by gluing it down, and then wouldn't ship you a new one but rather insisted you use OUR installers to hand-deliver it to you. Oh, and thanks for the referral.

    It isn't like the tracks are cheap, right.  At $150 for delivery by a trained installer, you would think they must be made out of gold?  

    Below are three pictures of TSDC's showrooms and offices.  At the transition between the wall and the floor is a "baseboard" feature.  Look closely at the pictures below - You can Click on them to Enlarge them.  Look at the baseboard closely.  Yes... what you are seeing is their TRACKS being used as baseboards.  

    How can they afford to do that?  Maybe the tracks aren't as expensive as they claim they are?

    So, we've learned today that the tracks are basically disposable - and that may be why they are glued down to the customer's carpet even when the customer doesn't want that.  And when the customer needs a replacement track, they can certainly purchase one and pay $150 for hand-delivery and even more for installation.  

    Poor Elle, above, went through a huge ordeal in order to pick up a track that TSDC basically uses as a throw-away item.  But you would never know that... unless you visit one of TSDC's showrooms, that is. 

    And let's be honest here.  If you're reading this blog, you probably won't be visiting any of The Sliding Door Company's showrooms any time soon.



                                                       










    Friday, August 25, 2017

    Punitive Damages


    Punitive Damages: Monetary compensation awarded to an injured party that goes beyond that which is necessary to compensate the individual for losses and that is intended to punish the wrongdoer.

    Here's an article describing what "Punitive Damages" means.

    From the article:

    California Civil Code § 3294. Exemplary damages; when allowable, definitions

    (a) In an action for the breach of an obligation not arising from contract, where it is proven by clear and convincing evidence that the defendant has been guilty of oppression, fraud, or malice, the plaintiff, in addition to the actual damages, may recover damages for the sake of example and by way of punishing the defendant.
    OK, this sounds good.  I'm a big believer in the laws of karma...
    (b) An employer shall not be liable for damages pursuant to subdivision (a), based upon acts of an employee of the employer, unless the employer had advance knowledge of the unfitness of the employee and employed him or her with a conscious disregard of the rights or safety of others or authorized or ratified the wrongful conduct for which the damages are awarded or was personally guilty of oppression, fraud, or malice. With respect to a corporate employer, the advance knowledge and conscious disregard, authorization, ratification or act of oppression, fraud, or malice must be on the part of an officer, director, or managing agent of the corporation.  
    OK, this part describes why a CEO might claim they had no knowledge of what his employees were doing when they broke the law.

    So, what are these terms that qualify a CEO for punitive damages:
    (1) “Malice” means conduct which is intended by the defendant to cause injury to the plaintiff or despicable conduct which is carried on by the defendant with a willful and conscious disregard of the rights or safety of others.(2) “Oppression” means despicable conduct that subjects a person to cruel and unjust hardship in conscious disregard of that person’s rights.(3) “Fraud” means an intentional misrepresentation, deceit, or concealment of a material fact known to the defendant with the intention on the part of the defendant of thereby depriving a person of property or legal rights or otherwise causing injury.
    Oh dear... this appears to be exactly what happened to me.  The CEO of The Sliding Door Company, Doron Polus, intentionally and with malice placed me in a hazardous environment without regard to my safety.  Neither he nor his managers informed me of any additional safety precautions I was required to take in my new office - including ear protection, fork-lift paths, safety barriers, eye wash station and other safety hazardous areas and equipment that employees must be informed about when working in an warehouse environment.  Despite knowing of these issues, he showed complete disregard for my safety.  He concealed evidence in my case and that is fraud, not to mention obstruction of justice.

    But wait... there's more...

    Where the punitive damages will truly come into play is the relationship between Mr. Polus and product safety.  I was punished because I was reporting fraud and safety concerns about his products.  THAT is where the punitive damages will really come in.  
    Remember this case?

    A 12-person jury awarded Boly $916,000 in lost wages up until a retirement age of 67, $625,000 for emotional distress and $1.5 million in punitive damages. Under Oregon law, 70 percent of the $1.5 million in punitive damages will go to the state.
    On top of that, Legacy will be ordered to pay Boly's attorney's fees, which Seidl estimates at about $500,000. 

     Here's another more recent one from just last month:
    (CNN)On Monday, a jury awarded a California woman $417 million because she developed ovarian cancer and had used Johnson & Johnson Baby Powder for decades. The award includes $70 million in compensatory damages and $347 million in punitive damages.
    There is no question the CEO of The Sliding Door Company has put profit over safety and seems to have little regard for the safety of his employees and customers.  There certainly will be a good reason for a judge to consider punitive damages for what Mr. Polus has done not just to me, but to other employees and the safety of the general public.






    Wednesday, August 16, 2017

    The Fall Guy

    There always has to be a fall guy... and now we know who it will be.  Bend over Eyal, it looks like Doron sold you out.

    What an amazing man Doron Polus, CEO of The Sliding Door Company is.  

    What an fascinating background.  It's hard to tell, by looking at him, that he's a military-trained martial arts expert.  His employees should feel safe around him... what with all that Military Kung-fu background and all... 

    OK, so he loses his temper and blows up at people once in a while... but employees should know that just in case somebody like me every drops by, Doron made it clear he would be using his Kung-fu if necessary.  
    Employees and Customers can feel SAFE when
    Doronatello is near. 

    I must have really dodged a bullet when this Kung-fu master was yelling at me at the top of his lungs.  I realize now, it could have gotten much worse.  

    The only person in this case who has lost his temper and displayed violent behavior, after all, is Doron!

    During his deposition, Doronatello made it a point to glare at me when he talked about hurting people who might visit his showrooms.  I think I was supposed to be terrified by him.  
    Who wouldn't be?  I mean - Just LOOK at him!

    He also mentioned he might sue me in the future. I guess he realizes I'm going to win my case against him - otherwise why would he bother? 

    So, you would think this obviously brave man and courageous Kung-fu warrior would follow through and protect his employees when the chips are down.  You might think that, but then you might be wrong.  Cowards look out for themselves.

    Readers of this blog know I was spied on during the time I worked at The Sliding Door Company.  Special spyware was installed on my computer in order to record conversations I was having - even from HOME!  

    Who installed the spyware?  That is clear - it was Eyal Salpeter, Doron's son-in-law and their IT manager.  I even warned Eyal not to do this a second time because I felt he would be committing a crime!  Spying/wiretapping on someone engaged in a protected activity is a crime.  Whistle-blowing is a protected activity.  Whoever authorized the spying committed a crime.


    Did Doron ask Eyal to spy on me?  He testified under oath that he didn't. So, apparently, Eyal, someone I personally went to extra effort to protect from joining Doron in criminal activity, acted alone - according to Doron.  Is Eyal going to be hung out to dry while the Kung-fu fighter disavows any knowledge or responsibility that spyware was installed on my computer?
        

    I don't want to keep going into the criminal penalties for spying on people and wire-tapping (spying in real time - something I know happened as someone at one point took over my computer screen at work)... but they are serious.  Apparently, they are serious enough that Doron would rather have Eyal face the charges, if they come about than face them himself.

    That takes courage... Kung-fu courage.
    Naturally, Doron expects his employees to be good soldiers... and take one for the team when necessary.  
    I suspect Eyal was following orders but will do whatever he has to in order to keep Doron out of trouble.

    Kung-fu cowards make horrible leaders, in my opinion.

    But let's not let my incident, or Eyal's throw people off about Doron.  People should absolutely feel safe around him.  Wouldn't you?










    Tuesday, August 15, 2017

    Breaking News

    Breaking News? Wait, isn't this entire blog about stuff that is "breaking"?  

    Well, yes, now that you mention it...



    So, what's breaking now?

    Well, I heard some great news just yesterday, directly from Doron Polus, CEO of The Sliding Door Company.


      Remember this part?


    The issue with this part is that it is an exact knock-off of a Simpson Strong-tie part.  Well, not exact but close enough to fool inspectors who are expecting to see the Simpson part.  

    According to Doron Polus, CEO of The Sliding Door Company, the company went to the expense of having this product ACTUALLY tested (finally).  So, now they have engineering data on this part.  And it is as strong or stronger than the original Simpson part.  That's GREAT news, right?  

    Well, no.  When you build a house of cards, every card has integrity, but the overall design is what matters.  So what is the overall design?



    Engineering, Shmengineering...

    TSDC went to the effort of having an engineer review their products.  We've already discussed how the engineer was misled about the materials used with regard to the aluminum.  But Let's look at the design now too.




    The picture above is from the engineering calculations document - approved by an engineer.  We're going to have a look at the components that were replaced by the little bracket pictured above.  Below is the email describing which components will be replaced by the little bracket.


    CLICK to ENLARGE


    OK, so the "Outlet" connectors were replaced as of 2015.  That's the very strong piece that holds the entire system (house of cards) together.  It's Item 3 in the picture above.  Let's have a look at this.





    Wow, it's hard to imagine that all this material can be adequately replaced by this.  Well, to be fair, two of these tiny brackets are required to replace the large, sturdy Outlet connector.  





    The engineer even called out "stainless steel" for the part.  So the stuff that was supposed to connect to steel, now connects to aluminum.  And not just any aluminum?  "Proprietary Aluminum".  Instead of the screws going into the very strong steel connector piece, they now thread into the thin side wall of the proprietary formula aluminum post.  

    Yet, without ANY engineering experience or background, Doron Polus decided that the tiny bracket can adequately replace the large "Outlet" connector... to save money.  Profit first - Engineers be damned...

    This bracket also replaced the floor connector on 2x4 posts as well as the connection at the walls.  The bracket it replaced at the walls was twice as thick.  
    The structural integrity of the entire system (if it had any to begin with) has been further compromised.  And for what?  To save maybe $5.00 per installation?  Profit first - Customers be damned...


    Who's the Boss NOW?

    That Doron is reading this blog and reacting to it is AWESOME!  I get to blog about his product failures and he gets to go to the expense of having his products tested for safety, FINALLY.  It's the "win-win" situation I described here.  He should be thanking me for forcing him to improve his products.  I'm sure he will, very soon - I could see it in his eyes.


    Fixing the House of Cards

    So what's next for The Sliding Door Company?  Well, now that they have been exposed, they're going to need to have the tiny bracket tested IN THE SYSTEM before they can claim an engineer has examined their products.  That means they're going to need to go back to the engineer and ask him to re-engineer their products to take into consideration the far weaker brackets.  I hope they remember to tell him that the aluminum grade they use in their products is unknown.  Good luck with that!

    What is really required is that Doron stop playing God.  He's not an engineer by any stretch of the imagination.  Yet he makes engineering and safety decisions willy-nilly without regard to who might be impacted by them.  He seems more intent on reacting to this blog than making actual improvements to his products. 

    Why on earth would Doron have testing done on a bracket he can already buy from Home Depot?  A bracket he can't use in his systems without having another set of engineering documents produced?  Did he go to that effort just to prove me wrong about the Simpson bracket?  He has installed this bracket in many installations.  Maybe he's protecting himself from future liability.  I guess we will see when it becomes more Breaking News.

        







    Wednesday, August 9, 2017

    The Bigger They Are...

    Here is a breaking legal story about a prominent California attorney who is apparently under investigation by the California State Bar and the Washington DC Bar.  From August 7th, 2017:


    Prominent Feminist Lawyer Gloria Allred Under Two Investigations for Alleged Malpractice

    Prominent women's rights and sex discrimination lawyer Gloria Allred is under two bar investigations for legal malpractice connected to her representation of a male weatherman.
    Local Washington, D.C. weatherman Kyle Hunter sued CBS in 2010, alleging that he was passed over for promotions in favor of young, attractive women. Hunter hired Allred to represent him in his suit charging discrimination against the network.
    But unbeknownst to Hunter, Allred was also in talks with CBS about producing a legal drama based on her life. Hunter claims this was a major conflict of interest and that Allred intentionally botched his case to prevent the deal from falling through.
    Now LawNewz reports that the D.C. Bar has also opened an investigation into Allred's conduct during Hunter's case. 

    Gloria Allred Under Investigation by California, D.C. Bars

    Civil rights attorney Gloria Allred is under investigation by two attorney licensing agencies, Allred said on Monday.

    Allred confirmed in a statement that she is being investigated by both the District of Columbia Bar and the California State Bar based on the same complaint by her former client, Los Angeles weather reporter Kyle Hunter.

    Celebrity lawyer Gloria Allred is under TWO bar investigations in DC and California for misconduct involving her handling of TV weatherman's discrimination case
    • Gloria Allred is being investigated in DC for misconduct, it was revealed Monday
    • The celebrity lawyer, 76, is accused of mishandling Kyle Hunter's case in 2012
    • The weatherman sued CBS for being passed up for young, pretty women
    • Hunter filed suit against Allred in June, claiming she had a conflict of interest 
    • Allred is also being investigated for misconduct in California over the same case 
    The State Bar of California started an investigation of the high profile attorney for the handling of Hunter's case in March.
    Now the 76-year-old is facing her second investigation in Washington DC, for the alleged misconduct of the same case, it was revealed on Monday.
    In rebuttal, Allred responded: 'Anyone may file a complaint against any lawyer in any state or jurisdiction in which a lawyer is licensed. 'This complaint which Mr. Hunter filed with the Washington, D.C. bar some time ago is the same complaint that he filed with the California Bar.'
    As well as mishandling the case, the lawsuit says, Allred also breached ethical obligations by negotiating a deal with CBS for a TV show based on her life.
    'Allred has spent her career more focused on winning press conferences than winning cases,' the suit says.
    ... 
    'In this case, Allred sandbagged her client to serve her personal pecuniary interests, her penchant for public fame, and to protect the malfeasance of her media allies.

    Tuesday, June 20, 2017

    This Isn't Working

    I'm certainly not the only former employee who has taken issues with
    the Sliding Door Company's business practices.  Many reviews of this company from employees and former employees cast a very bright spotlight on some very shady activities.  Can all these employees be mistaken about The Sliding Door Company's managers and their management style?  

    Let's have a look at a few recent and past complaints.

    Glassdoor


    "jobs"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Chatsworth, CA (US)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    I have been working at The Sliding Door Company full-time (Less than a year)
    Pros
    Great Owner - nice co workers -good benefits
    Cons
    Upper Management questionable -pay low - large turn over
    Advice to Management
    Take courses in managing empolyee's


    "Don't work here"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO
    Pros
    The product looks nice and sturdy
    Cons
    Management isn't trustworthy and they do not value employees

    "Bad management and ownership"

    StarStarStarStarStar
    Former Employee - Residential Sales Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    I worked at The Sliding Door Company (More than a year)
    Pros
    Great accounting dept. And operations
    Cons
    Managers will not give you the proper tools to succeed. The owner will talk behind your back once you leave and blame you when you made him a lot of money. They need a new sales director to help with sales department
    Advice to Management
    When someone leaves it's not the employee's fault this company has a lot of turn around I would look at management and ownership now. I love my job there but realized it's untrustworthy upper management


    "Bad company, cheap products"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Chicago, IL (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    I worked at The Sliding Door Company full-time (More than a year)
    Pros
    None. Provided little tools for success.
    Cons
    Untrustworthy owner. Poor reputation with A & D Community. Bad product performance. Unorganized management.
    Advice to Management
    Go away!


    "Don't work here! Really 1.5 stars"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Doesn't Recommend
    I have been working at The Sliding Door Company full-time (More than a year)
    Pros
    Been around for a while, a lot of showrooms. They have a GREAT product that is beautiful and well made.
    Cons
    Unorganized, shifty, unstable. I would not recommend that a friend come work here. Low paying job that will never give you a raise. They are hiring people, yet letting other people go at the same time. Constantly making changes.


    "Account executive"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at The Sliding Door Company full-time (More than a year)
    Pros
    Admin and managers are very nice. Designers help each other and the clients are decent. Product is better than Home Depot.
    Cons
    The owner is rude and mean and hires friends and family for upper level jobs. He will steal projects from people and give it to his daughter. (Note: this is against the law). The CRM looks and works like a 3rd grader created it. High turnover this is not a career. Very boring. Terrible marketing and pricing. I wouldn't recommend the job for a friend.
    Advice to Management
    Start looking for a new career because your number will be up one day

    Visit our Complaints Page for more employee reviews.

    "Shady" and "Shifty" are not descriptions ANY company wants to hear about themselves yet these very words (and similar) are used many many times to describe The Sliding Door Company's CEO and other high-level managers. 

    The last review, above, seems to deliver a warning - that no company can expect to stay in business while treating employees like this.  

    It also suggests criminal activity by The Sliding Door Company. 

    Obviously, they cannot steal sales commissions from employees who have earned them and give them to family members.  This is exactly what the review accuses The Sliding Door Company's CEO, Doron Polus, of doing. 

    I think it's safe to say that as a business model... This isn't working!